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Technical support

NeoGrid Customer Support Service (CSS) is available for users of all NeoGrid solution platforms around the world. Our team provides:


For any requests, e-mail us at help@neogrid.com

Please include the following information in your email:

Different levels of support are available depending on which solutions you are using and the package chosen by your organization. We provide support 24 hours a day, 5 days a week in English and during the below-listed regions’ business hours in 7 other languages.

  US Central Time (GMT -6) Central European Time (GM +1) Beijing Time (GMT +8)
  Mon 7:00am - Fri 6:00pm Mon 8:00am - Fri 6:00pm Mon 8:00am - Fri 6:00pm
English Suportado Suportado Suportado
French   Suportado  
German   Suportado  
Spanish Suportado Suportado  
Chinese     Suportado
Portuguese Suportado Suporte Limitado  
Japanese     Suportado
Supported language Limited Supported Language (Agents might not be available during the extended hours of support listed above but live translators might be available)
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