a. Neogrid Europe Ltd., registered in the United Kingdom with the number 7717968, at 8-10 Upper Marlborough Road, St Albans AL1 3UR;
b. Neogrid Netherlands B.V., registered in the Netherlands with the number 3416.6499, at Science Park 406, 1098 XH Amsterdam;
c. Neogrid North America Ltd., registered in the United States of America with the number 52-2242825, at 55 West Monroe Street, Suite 3590, 60603 Chicago, IL; and
d. Neogrid Japan, located at New Otani Garden Court 7F, 4-1 Kioi-cho, Chiyoda-ku, Tokyo 102-0094;
e. Neogrid Software, registered in Brazil, at Avenida Santos Dumont, 935, CEP 89223-002, Joinville, Santa Catarina and
f. Neogrid Informatica, registered in Brazil, at Avenida Santos Dumont, 935, CEP 89223-002, Joinville, Santa Catarina.
To maintaining the privacy and protection of personal data collected from its users, establishing the rules on the collection, registration, storage, use, sharing, enrichment and elimination of data collected from users, within the scope of the platform's services and functionalities, in accordance with the law, and to provide transparency and clarity to both the user and the market.
1.1. Data is collected when entered or voluntarily submitted to the platform by the user during, but not limited to, his/her access, account creation and navigation/use of services. Additionally, the platform can record the logs of all the activities performed by the user.
1.2. The only data collected before the user registers on the platform are the IP address and geolocation. See our Cookies Policy.
1.3. The data that Neogrid collects after a user registers on the platform are:
1.4. Neogrid is not responsible for the accuracy of the information provided by our users. It is the user’s responsibility to provide accurate initial data and update that data as needed.
1.5. The activities that the platform tracks include:
1.6. The platform can also make use of technologies like:
2.1. The data collected from Neogrid users and the records of the activities can be used for the following purposes:
2.2. User consent for data usage:
2.3. The data collected and the recorded activities can also be shared:
2.4. The database formed by collecting data from the platform is Neogrid’s property and responsibility.
2.5. The use, access and sharing of data from Neogrid’s database will only be made within the limits and purposes hereby established.
2.6. Neogrid may also share data from its database with the authorities whenever legally required.
2.8. Internally, access to user’s data is restricted to authorized Neogrid employees only.
3.1. The user’s data collected by Neogrid is stored in a safe environment and kept for a period of at least 6 (six) months. This period may differ depending on specific customer requirements. However, considering that no security system is foolproof, Neogrid will not be responsible for any damages and/or losses arising from technical faults, viruses or intrusions in Neogrid’s database, except in cases of fraud or fault.
3.2. The data obtained from users are stored on SaaS datacenters or on-premise infrastructure. Datacenters can be third party infrastructure, Cloud or Neogrid’s own datacenters, which are located in the United States and Brazil.
4.1 Users may request to view or change personal information through their account or support tools made available by Neogrid.
4.2 When contacting Support, users may request a limitation on the use of their personal data.
4.3 The user can express opposition to the use of their personal data or the deletion of personal data collected and recorded by Neogrid.
4.4 Once the contract between the user and Neogrid has ended, any accounts are cancelled and the access is revoked.
4.5 If the user removes his/her consent for purposes that enable the proper functioning of the platform, the platform features and services may become unavailable to that user.
4.6 Neogrid can (for auditing, security, fraud control and preservation of rights purposes) retain the user’s data record history for a period longer than the law or regulatory standard establish.
5.1. The platform does not use any type of automated decision that impacts the user.
5.3. If you have questions about this policy, please contact Neogrid via the service channel https://neogrid.com/en/contact.
5.4. If contractors process any data collected or processed by Neogrid, they shall comply with the conditions stipulated herein and with Neogrid’s information security standards.
5.6. The user acknowledges that all communication performed by e-mail SMS, instant messaging applications or any other digital form, virtual and digital, are also valid, effective and sufficient for disclosure of any matter that relates to services provided by Neogrid, except where expressly provided as the contrary.
6.1. For the purposes of this document, you must consider the following definitions and descriptions for your better understanding:
Beacons: Small devices using Bluetooth Low Energy (BLE), which emit signals that can be picked up by technological resources, enabling interaction between the user and the use of technology. The Web Beacons are programs that aims to monitor a user's navigation in a Web page.
Cloud Computing: Service virtualization technology built from the interconnection of more than one server through a common information network (e.g. the Internet), in order to reduce costs and increase the availability of services supported.
Cookies: Files sent by the server to the computer of the users, in order to identify the computer and get data access, such as browsed pages or links accessed, allowing in this way to customize the navigation of users in platform, according to your profile.
User Account: A user credential that may be required to use or access the restricted area and unique features of the platform offered by Neogrid.
IP: Abbreviation for Internet Protocol. This is the alphanumeric set that identifies users' devices on the Internet.
Logs: Records of users ' activities carried out on the Neogrid platform.
Platform: Neogrid’s virtual environment that connects users.
Session ID: Identification of the user’s session in the process of purchasing services or when accessing a restricted area.
Users: Individuals who access or participate in activities within the Neogrid platform.
Privacy questions or requests may be forwarded to the current Data Protection Officer of Neogrid, Leandro Fabricio Dix, by e-mail firstname.lastname@example.org or by the address below:
Neogrid Europe Ltd.
8-10 Upper Marlborough Road
St Albans, United Kingdom
We thank you for your attention, and welcome to Neogrid!
Update: May 18th, 2018.